FOR MSPS AND IT PROVIDERS
Project Support
MSP Project & Escalation Support
Network engineering support for a defined project, complex fault or planned change. LOTW works alongside your team, with scope agreed before work starts and documentation for handover.
TECHNICAL BACKGROUND
Network engineering experience for defined work.
LOTW brings around 10 years’ network engineering experience, including Internet Edge routing with BGP/MPLS, data-centre networking, troubleshooting and automation.
Discuss the network, the task and the platforms involved. The work, access requirements and dependencies are reviewed before a scope is agreed.
Typical work
Support for defined network projects and planned changes.
Investigation of complex network faults and escalations.
Troubleshooting and relevant handover documentation.
Scope, access requirements and dependencies are subject to agreement before work starts.
Support alongside your team.
For MSPs and IT providers needing network engineering support on an agreed project, escalation or planned change. LOTW works alongside your team rather than replacing your client’s IT provider.
Scoped before work starts
Agree the defined work, responsibilities, access and dependencies in advance. Any additional work is discussed and scoped separately.
Documented for handover
The agreed work and relevant findings are documented for your team, with handover requirements established as part of the scope.